Our vision
A vision for the future – a vision I hope you will share.
“Our vision is simple - we want to be widely recognised as the most innovative and successful waste service provider and at the forefront of environmental management and reporting”
We will achieve this by providing our customers with much more added value than they could have hoped for as standard, via information and support they require in a form and frequency that is suitable to them.
This vision will be achieved by putting our customers and the environment at the heart of our business and being the best at what we do and in doing so promote actions that preserve and protect the environment and natural resources, locally and globally.
It’s our people who are at the heart of our business and work to create and live a culture that puts customers and the environment first. We will achieve our vision via our core values that I’m sure you’ll agree say a lot about the people who we are and who we want to be:
Customer Focused
Right from the first time we make contact, we view you as a partner. By being totally open, sharing our thinking and vision and working as a team; your needs and objectives become a part of everything we do.
Attitude
“Can do, job done” Teamwork; no-one stands and watches while others do their bit. The job is done right first time, taking as long as it takes to ensure that you are satisfied with everything.
Environment
Through support and education we foster a responsibility among our customers to ensure that the rich fabric of our environment is appreciated now and past on to future generations unharmed.
Competitive
We want to win. Our success in winning contracts and delivering above and beyond expectations means you can rely on excellent behaviour, attitude and attention to detail.
Challenging
We believe everything can be improved. Our team members challenge the way things are done and incorporate advice and feedback into our processes to improve what we do as standard for all customers and in doing so we strive to bring you new unique solutions.
The vision sets out our direction of travel, but it also says a lot about how we will go about our work. Our approach is to do the things we do ourselves in the most efficient way possible, whilst at the same time unlocking resources and enthusiasm through effective partnerships with customers, recyclers, other business’s and organisations.
We recognise the power of information and effective communication and we make environmental data about our business accessible to all our customers as standard, whilst continually evolving, evaluating and improving our reporting. We will actively listen and incorporate the views and experiences of all customers, contractors, business’s and organisations that we work with.