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Company information

Customer care policy

Customer care policy

Grundy & Co Excavations Ltd is committed to providing professional, quality services that are value for money. To achieve this goal we will ensure a set of common agreed standards have been identified and will be regularly monitored, to maintain and improve customer care performance. 

Dealing with customers - we will:

  • Treat you with respect and courtesy
  • Provide customer care training for all new staff, with follow-up training thereafter to ensure that staff provide a helpful and friendly service
  • Offer a professional and effective service based on up-to-date information sources and technology 

Comments and complaints procedure

We actively encourage and welcome your comments and complaints in order to further improve the service we provide. Comments and complaints may be received in various ways, i.e. by telephone, in person, by e-mail or in writing. Complainants shall be made aware of the official procedure and given the opportunity to formally submit their comment or complaint.

Telephone calls

We will endeavour to answer your call within 15 seconds (approximately 4 rings) between the hours of 07:00 - 16:45 pm on working days and 07:00 – 12:00noon Saturdays.  An answering machine is in use all other times.

Dealing with correspondence

We will endeavour to respond to your letters, faxes and e-mail's within 5 working days of receipt.

Talk to us

  • Grundy & Co Excavations Ltd
  • Liver Yard
  • Ditton Road
  • Widnes
  • Cheshire
  • WA8 0TH

Call. 0151 257 8816 Fax. 0151 424 4153 Email. sales@grundyandco.com